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Return & Warranty

 
The Australian Consumer Law and Your Rights
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Want To Return Via Post?
1.   You can only return online orders via post (including click and collect)
2.   Please ensure you meet the conditions outlined in our Policy (below).
3.   Print the label, pack & drop off at your nearest to Post Office.
4.   Once received, we will process the refund and show you via email. Your refund may take up to 10 days to be processed.

Our Policy &Faulty Returns
We want you to be satisfied with your purchase but if the products are faulty, wrongly described, or different from a sample shown, we are so sorry! We will meet our legal obligations in the country in which the products were purchased. Please follow the returns process above.
1.   Products purchased from iCoverit online store can be returned at any time by the customer with proof of purchase;
2.  The items must not be underwear, earrings, cosmetics, smile maker products, charity items, seconds, samples, customized personalized items or gift cards;
3.   Where possible all refunds will be returned to the original forms of payment;
4.   Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
5.   You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return;
6.   In the case of online purchases, refunds will not include the cost of shipping;
7.  Contact us:admin@icoverit.com.au